Cancellation Policy

At ShopLivo.live, customers may request order cancellation subject to the conditions below.

Cancellation Window

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been processed or shipped, cancellation may no longer be possible.

How to Cancel

To request cancellation, please contact our support team with:

  • Your Order ID
  • Customer name
  • Reason for cancellation

Our team will check the order status and confirm whether cancellation is possible.

COD Orders

For Cash on Delivery (COD) orders, no refund is required if payment has not yet been collected.

Important Notes

Repeated order refusals or last-minute cancellations may result in restrictions on future COD orders.

ShopLivo.live reserves the right to cancel an order due to stock unavailability, incorrect information, suspected fraud, or other unavoidable circumstances.

Website: ShopLivo.live
Last Updated: September 12, 2026