Refund policy

At ShopLivo.live, we want you to have a smooth and satisfactory shopping experience. You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase or order details must be provided.
• The return request must be made within 7 days of delivery.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your Order ID and clear photos or videos.

Refunds

Once we receive and inspect the returned product, we will notify you about the refund status.

If approved, the refund will generally be processed within 7–10 business days.

For Cash on Delivery (COD) orders, we may request your bank account or UPI details to process the refund.

Exchanges

For an exchange, please contact our support team first. Exchanges are subject to approval and product availability.

Important

Products returned without prior approval, used products, or return requests made after the 7-day period may not be accepted.

Website: ShopLivo.live
Last Updated: September 12, 2026